Effective Date: 26 October 2024

1. Introduction

Welcome to KAMA, located in Beirut, Lebanon, specializing in the sale of plastic products for schools, municipalities, hospitals, and individual use. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit and interact with our website.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Name

Contact Information (email address, phone number, shipping address)

Payment Information (credit card details, billing address)

Account Credentials (username and password)

Communication preferences

2.2 Non-Personal Information:

IP address

Browser type and version

Device information

Website usage data (e.g., pages visited, time spent on the website)

Advertising ID Collection
Our app collects the device's Advertising ID to deliver personalized advertisements and improve our analytics. This identifier does not directly identify you personally and is used solely for advertising and performance measurement purposes. You can manage your Advertising ID settings in your device’s privacy settings.

Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected such information, please contact us at Sales@kama.com.lb.

3. How We Use Your Information

We may use your information for the following purposes:

3.1 Order Processing:

To process and fulfill your orders

To communicate with you about your orders and provide order-related updates

To handle returns, refunds, and customer support inquiries

3.2 Account Management:

To create and manage your account

To personalize your shopping experience

To send you account-related notifications

3.3 Marketing and Communication:

To send promotional offers, newsletters, and marketing materials (with your consent, which you can withdraw at any time)

To respond to your inquiries and provide customer support

To conduct surveys and gather feedback

3.4 Website Improvement:

To analyze website performance and improve our services

To detect and prevent fraud, security breaches, and unauthorized access

4. Information Sharing and Disclosure

We may share your information with third parties only as necessary for the following purposes:

4.1 Service Providers:

Payment processors to facilitate secure payments

Shipping and delivery companies to fulfill orders

Marketing and advertising partners to help us with promotional activities

4.2 Legal Compliance:

To comply with applicable laws and regulations

To respond to legal requests or government inquiries

To protect our rights, privacy, safety, or property, and that of our customers

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access: You can access, update, or correct your personal information by logging into your account.

5.2 Consent Withdrawal: You can withdraw your consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us.

5.3 Data Deletion: You can request the deletion of your account and personal data by contacting us at Sales@kama.com.lb.

6. Security Measures

We employ reasonable security measures to protect your personal information from unauthorized access and use. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

+961 3 007 409 / +961 1 651 050

Sales@kama.com.lb

Thank you for trusting us with your personal information. Your privacy is important to us, and we are committed to safeguarding it to the best of our ability.