Effective Date: 22 September 2023
1. Introduction
Welcome to KAMA, located in Beirut, Lebanon, specializing in the sale of plastic products for schools, municipalities, hospitals, and individual use. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit and interact with our website.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Name
Contact Information (email address, phone number, shipping address)
Payment Information (credit card details, billing address)
Account Credentials (username and password)
Communication preferences
2.2 Non-Personal Information:
IP address
Browser type and version
Device information
Website usage data (e.g., pages visited, time spent on the website)
3. How We Use Your Information
We may use your information for the following purposes:
3.1 Order Processing:
To process and fulfill your orders
To communicate with you about your orders and provide order-related updates
To handle returns, refunds, and customer support inquiries
3.2 Account Management:
To create and manage your account
To personalize your shopping experience
To send you account-related notifications
3.3 Marketing and Communication:
To send promotional offers, newsletters, and marketing materials (with your consent, which you can withdraw at any time)
To respond to your inquiries and provide customer support
To conduct surveys and gather feedback
3.4 Website Improvement:
To analyze website performance and improve our services
To detect and prevent fraud, security breaches, and unauthorized access
4. Information Sharing and Disclosure
We may share your information with third parties only as necessary for the following purposes:
4.1 Service Providers:
Payment processors to facilitate secure payments
Shipping and delivery companies to fulfill orders
Marketing and advertising partners to help us with promotional activities
4.2 Legal Compliance:
To comply with applicable laws and regulations
To respond to legal requests or government inquiries
To protect our rights, privacy, safety, or property, and that of our customers
4.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity
5. Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access: You can access, update, or correct your personal information by logging into your account.
5.2 Consent Withdrawal: You can withdraw your consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us.
5.3 Data Deletion: You can request the deletion of your account and personal data by contacting us at Sales@kama.com.lb.
6. Security Measures
We employ reasonable security measures to protect your personal information from unauthorized access and use. However, please be aware that no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
+961 3 007 409 / +961 1 651 050
Sales@kama.com.lb
Thank you for trusting us with your personal information. Your privacy is important to us, and we are committed to safeguarding it to the best of our ability.